The quality:
The quality of projects only being performed by experienced and trained craftsmen.
The quality of every projects only being supervised by an experienced and trained foreman or production manager.
The reliability:
The realibity of always having your phone call returned.
The reliability of the job being started and completed with NO excuses.
The reliability of the price not changing unless the scope of work changes.
The comfort:
The comfort of being treated with respect at all times.
The comfort of knowing that if a mistake is made it will be corrected quickly and without confrontation.